DAM Pricing You Can Actually See

Pricing Questions, Answered

Do you charge per user?

We charge for contributor seats, the people who upload, organize and manage assets. Viewer seats, for anyone who just needs to find, stream and download, are free: up to 50 active viewers a month on Team and 500 on Business, with viewer packs if you need more, and unlimited on Enterprise. An active viewer is anyone who signs in or opens one of your portals during the month. Viewers can search freely. If viewers use ioPilot chat, it draws on your AI credits, and admins can turn it off. What viewers stream and download draws on your plan's bandwidth, and you can set daily and monthly limits so you are never surprised. Usage beyond your plan and packs is billed at $0.15 per GB. Accounts that use more than three times their plan's bandwidth for two months in a row are reviewed under our fair use policy.

How do AI credits work?

Every plan includes a monthly bucket of AI credits you can spend on any asset type, with nothing to set up in advance. Images and document pages use the fewest credits, audio a little more, and video the most. How much video uses depends on how often the scene changes: interviews, drone, mobile and security footage sit at the typical rate, while fast cut film and animation use more. On Team, 300,000 credits covers about 2,200 images, or around 4 hours of typical video, or a mix such as 500 images plus 3 hours of video. On Business, 1.2 million credits covers about 9,000 images, or around 16 hours of typical video, or a mix such as 2,000 images, 10 hours of video and 5 hours of audio. The comparison table below shows what each plan covers for every type of work. ioPilot is included on every plan. For your first 30 days, your credits are doubled so you can move your existing library into ioMoVo and have it fully indexed from the start. Need more every month? Add credit packs to your plan: 300,000 credits for $30 a month on Team, or 1.2 million credits for $120 a month on Business, billed with your subscription, monthly or annually.

What happens if I go over my storage or bandwidth?

If you reach your storage limit, nothing is lost, but new uploads pause until you free up space or add storage. Add storage packs to your plan, 100 GB for $15 a month on Team or 500 GB for $75 a month on Business, or connect your own storage and keep files where they already live. You can also add bandwidth packs, 200 GB for $30 a month on Team or 1 TB for $150 a month on Business, and any bandwidth beyond your plan and packs is $0.15 per GB. Seat packs, storage packs, bandwidth packs and credit packs are all recurring add ons: once added, they renew with your subscription and are billed with it, monthly or annually. Bandwidth counts what passes through our servers: previews, streaming, converted files and original downloads, including downloads from ioPortal shares. Files served straight from your own storage without conversion don't count. When we index files that sit in your own cloud, your provider may charge its normal egress fee to send them to us. We never lock your library.

Can I use my own storage and my own AI models?

Yes. Connect AWS, Azure, Google Cloud, SharePoint or your own servers on every plan. Bring your own LLM is included on every plan at no extra fee, and on Team and Business it is the way to get the fastest AI processing: connect your own provider keys, such as Azure OpenAI, and the heavy AI work runs on your provider's capacity instead of our shared capacity. It lowers your credit use but doesn't remove it, because ioMoVo still uses credits for the processing around it. On Enterprise, dedicated GPU capacity for higher performance is available and quoted on request, sized to your demand. Your content stays under your control.

What does an air gapped deployment mean?

ioMoVo runs entirely inside your infrastructure with no outbound connection. The AI runs there too, so no content, metadata or prompts ever leave your environment. Some hosted LLMs and cloud only features can't run air gapped, so we confirm the exact feature set during scoping.

Why is sovereign pricing quoted rather than listed?

No per user list price. Your deployment is quoted as a whole, and additional users are added to that quote.

Is there a free trial?

Yes. Start a 14 day trial of Business with 100,000 AI credits. A card is required to start. You won't be charged if you cancel before the trial ends, and we'll remind you three days before it does.

What happens when I run out of AI credits?

If you run out partway through a job, the job still finishes and the shortfall comes off next month's credits. New AI work then pauses until your credits reset at the start of your next billing cycle, or until you add a credit pack: 300,000 credits for $30 a month on Team, or 1.2 million credits for $120 a month on Business. Packs are billed with your subscription, monthly or annually.