How Cloud-Native DAM Optimizes Customer Experiences?
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How Cloud-Native DAM Optimizes Customer Experiences?
February 22, 2023
In today’s digital world, customers expect more from companies than ever before. The modern consumer has become accustomed to personalized experiences, instant access to products and services, and intuitive digital tools to navigate the process from browsing to purchase. A future-minded business has to do more than deliver high-quality products and services – it also has to deliver an easy and efficient experience for consumers to interact with its brand. That is where cloud-native digital asset management, or cloud-native DAM, comes in.By leveraging the power of the cloud, cloud-native DAM allows businesses to deliver a seamless, personalized, and efficient customer experience. In this blog, we will introduce you to cloud-native DAM and the advantages cloud-native DAM has over traditional on-premises DAM solutions. Most importantly, we will show you how easy it is for businesses to use cloud-native DAM to optimize the customer experience.
What Is Cloud-Native Digital Asset Management (DAM)?
If you are looking for an efficient and effective way to manage your digital assets, a cloud-native DAM may be right for you.Broadly speaking, digital asset management, or DAM, refers to how businesses manage their digital assets. Highly organized DAM software provides long-term storage, management, and protection of company data and information.Some DAM systems are based out of a physical location – we can call them traditional on-premises DAM solutions. However, as the world increasingly moves to cloud-based applications and services, more and more companies are beginning to need a DAM solution that is designed for the cloud.Enter cloud-native digital asset management.Cloud-native DAM is a digital management system that is built to run on a cloud computing platform. It offers a modern approach to managing and storing digital assets such as images, videos, and documents that leverages cloud computing technologies and practices. Cloud-native DAM is designed to take advantage of all the benefits the cloud has to offer, notably by providing scalability and flexibility that traditional on-premises DAM solutions cannot match.
What are the Benefits of Cloud-Native DAM?
Cloud-native DAM offers several benefits to the companies who adopt it. Notably, when we compare cloud-native DAM systems to traditional on-premises DAM systems, users encounter benefits in the following areas:
Traditional DAM systems can be difficult and expensive to maintain and scale, especially as an organization's needs grow. Cloud-native DAM, on the other hand, can quickly scale up or down as needed, allowing organizations to easily add or remove assets without incurring additional costs.For example, imagine you are a growing global retail company. Implementing a cloud-native DAM system can help you improve how you manage and distribute product images and marketing materials to your stores and e-commerce channels. However, probably the greatest benefit you will enjoy using a cloud-native DAM system vs. a traditional on-premises DAM system is the ability to easily scale your system up and down as needed as your company grows. As a result, you can keep your DAM system flexible for your needs without ever sacrificing the accuracy or speed of your DAM system.
2. Improved Accessibility and Collaboration
With traditional DAM systems, assets are often stored on local servers or hard drives, which can make it difficult for employees or customers to access them from different locations. Cloud-native DAM allows assets to be stored in the cloud, making them easily accessible from any device with an internet connection. This makes it easier for employees to collaborate on projects and for customers to access the information they need.For example, healthcare organizations often have a wealth of patient data, educational materials, and marketing assets to manage across a wide and diverse network of employees on both the healthcare and the business side. A cloud-native DAM system can help a large organization with thousands of employees working across several departments to store, organize, and access their assets from any location, improving departmental collaboration and allowing employees across departments to create assets or quickly distribute materials to patients.
3. Increased Flexibility
Cloud-native DAM allows organizations to easily store and access their assets from any location, which can be especially useful for businesses with remote or distributed teams.For example, media companies are tasked with managing vast libraries of video and audio assets and sharing those assets with employees and clients who often do not work from the same physical location. A cloud-native DAM system can offer a media company a single place to easily store, organize, and access its assets from any location, improving collaboration among its distributed teams.
Because cloud-native DAM does not require any local installation or configuration, it can be up and running much faster than on-premises DAM. This is particularly important if you need to add new users or expand your system's capabilities quickly.
Cloud-based systems are typically more reliable than on-premises systems due to the redundancy built into most cloud environments. If one server goes down, your DAM will still be available from another server in the cluster.
How Does Cloud-Native DAM Enhance Customer Experiences?
Cloud-native DAM optimizes customer experiences by enabling organizations to easily manage and access their digital assets, improve the accessibility of their digital platforms, and enhance security and customer data protection. In other words, cloud-native DAM is safe, efficient, and easy to use – all qualities the modern consumer has come to expect.While your clients might not know you are using a cloud-native DAM, they will feel the impact. Primarily, adopting a cloud-native DAM system over a traditional on-premises DAM system can save you costs, which can be passed on to customers in the form of lower prices. Cloud-native DAM eliminates the need for organizations to invest in and maintain expensive hardware and infrastructure, as all assets are stored in the cloud, saving you money.Clients also will benefit from the security cloud-native DAM promises. Traditional DAM systems rely on physical servers and storage devices, which can increase the risk of data loss or theft. Cloud-native DAM stores assets in the cloud, providing higher security and protection against data loss. This can give customers peace of mind knowing that their sensitive information is secure and protected.
Example of Successful Cloud-Native DAM Implementations
Many businesses have successfully implemented cloud-native DAM to improve efficiency, collaboration, and customer experiences.
For example, Practical Solutions Inc is an IT service provider that offers enterprise security, cloud, and cyber security services. To improve the management and storage of its digital assets, such as images, videos, and documents, the company recently implemented a cloud-native digital asset management (DAM) system. This system allowed Practical Solutions Inc to easily scale as needed, saving time and money. Additionally, the cloud-native DAM system made assets accessible from any device with an internet connection, improving collaboration among employees and providing a higher level of security for customers' sensitive information. Overall, the implementation of the cloud-native DAM system has been beneficial for Practical Solutions Inc and its customers.
A cloud-native DAM offers organizations the scalability of the cloud to store large amounts of data and make that data available to users on demand. Organizations can also use the flexibility of the cloud to deploy new features and updates more quickly and easily. And because cloud-native DAMs are designed specifically for the cloud, they can take advantage of its inherent security features to better protect your data.By adopting cloud-native DAM, businesses can more easily manage and access their digital assets, leading to a more efficient and streamlined process for delivering customer information and materials. This can result in a better overall experience for customers, as they are able to more easily access the information and materials they need when they need them.If you want to learn more about how a cloud-native DAM can benefit both your company and your customers, reach out to the expert team at ioMoVo to see how to easily incorporate a cloud-native DAM system into your workflow today.